Terms of Service

Last updated: 10 November 2026

These Terms of Service ("Terms") are an agreement between you and PingDue. PingDue is operated by an individual sole proprietor based in Kolkata, West Bengal, India ("PingDue", "we", "us"). By creating an account or using PingDue, you agree to these Terms. If you don't agree, please don't use PingDue.

1. Who can use PingDue

  1. You must be at least 18 years old.
  2. PingDue is a business tool for freelancers and businesses. By using it, you confirm you are using it for your trade, business or profession.
  3. If you use PingDue for a company, you confirm you are allowed to accept these Terms for it.

2. What PingDue does

  1. PingDue stores the invoices you enter and sends polite payment reminder emails to your clients on your behalf, in your client's language and during their local working hours.
  2. PingDue is not a debt collection agency and does not collect money for you. Payments go directly from your client to you through your own payment links.
  3. We do not guarantee that any client will pay, or that any email will be delivered, opened or read.
  4. Reminder wording and templates are general examples, not legal advice. You are responsible for checking that they suit your situation and local law.

3. Your account

  1. Give accurate information, keep your password secret, and tell us promptly if you think someone else has accessed your account.
  2. You are responsible for activity under your account.

4. Your responsibilities when sending reminders

You agree that you will:

  1. Only send reminders about genuine amounts that your clients actually owe you.
  2. Only enter client data that you are allowed to use for this purpose, and tell your clients, where required, that you use tools like PingDue (for example in your own privacy notice).
  3. Not use PingDue to send spam, threats, harassment, misleading or unlawful content, or to contact people who are not your clients.
  4. Follow the laws that apply to you and your clients, including debt collection, consumer protection, data protection and anti-spam laws.
  5. Mark invoices as paid promptly so reminders stop.

Clients' replies go directly to your email address. Your relationship with your clients is yours, not ours.

5. Limits and suspension

To protect our service and email reputation, we may limit how many emails an account sends, and may suspend or close accounts that break these Terms, put other users at risk, or create legal risk for us. Where reasonable, we will warn you first.

6. Free trial, subscription and payment

  1. New accounts get a 14-day free trial. No payment details are needed for the trial. When it ends, reminders pause until you subscribe.
  2. Subscriptions are sold by our reseller and merchant of record, Lemon Squeezy. It processes payments, issues receipts and handles sales tax and VAT. Its terms also apply to your purchase.
  3. Subscriptions are paid in advance (monthly or yearly) and renew automatically until you cancel. You can cancel at any time from the Billing page. Cancellation takes effect at the end of the period you've paid for.
  4. Prices are shown at checkout. If we change prices, we will tell you at least 30 days before the change affects your next renewal.
  5. Refunds are covered by our Refund Policy.

7. Your data

  1. You own the data you put into PingDue. You give us permission to use it only to provide and improve the service for you.
  2. Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement forms part of these Terms for your clients' personal data.
  3. You can download your data (Settings → Download CSV) and delete your account at any time.

8. Availability and changes to the service

We work hard to keep PingDue running, but it is provided "as available". It may sometimes be interrupted for maintenance, by problems with our providers, or for reasons outside our control. We may improve or change features over time, and will give reasonable notice before removing a major feature you pay for.

9. Our intellectual property

PingDue's software, design, name and logo belong to us. You may not copy, resell or reverse-engineer the service, or use our name in a way that suggests we endorse you.

10. Disclaimer

To the extent the law allows, PingDue is provided without warranties of any kind, including that it will be error-free or that it will result in any payment being made.

11. Limitation of liability

  1. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost payments, lost business or lost data.
  2. Our total liability to you for any claim related to PingDue is limited to the amount you paid us in the 12 months before the claim.
  3. Nothing in these Terms limits liability that cannot be limited by law.

12. Your responsibility to us

If someone makes a claim against us because of how you used PingDue (for example, reminders you sent in breach of these Terms or the law), you agree to cover our reasonable losses and costs arising from it.

13. Ending the agreement

You can stop using PingDue and delete your account at any time. We may end these Terms by giving you 30 days' notice, or immediately if you seriously break them. If we close the whole service, we will give at least 30 days' notice and time to download your data.

14. Changes to these Terms

We may update these Terms. For important changes, we will email you at least 14 days before they take effect. Continuing to use PingDue after that means you accept the new Terms.

15. Law and disputes

These Terms are governed by the laws of India, and the courts of Kolkata, West Bengal have jurisdiction, unless the law of your country gives you mandatory rights that cannot be changed by agreement. Before starting any dispute, please email us so we can try to solve it together.

16. Contact

support@pingdue.app