Refund Policy

Last updated: 10 November 2026

We want you to be happy with PingDue. This policy explains when you can get your money back.

1. Try before you pay

Every new account gets a 14-day free trial with no payment needed, so you can test PingDue fully before buying.

2. Monthly plans

  1. You can cancel at any time from the Billing page. You keep access until the end of the month you've paid for, and you won't be charged again.
  2. We don't give refunds for partly used months, except as described in section 4.

3. Yearly plans

  1. If you ask within 14 days of your first yearly payment, we will refund it in full.
  2. After 14 days, you can cancel so the plan doesn't renew, but we don't refund the remaining months, except as described in section 4.

4. When we always refund

  1. You were charged twice by mistake.
  2. You were charged after you had cancelled.
  3. PingDue was unavailable or unable to send reminders for a long period because of a problem on our side. We'll refund the affected period.
  4. Where the law in your country gives you a right to a refund.

5. How to ask for a refund

  1. Email support@pingdue.app from your account email, with the date of the charge.
  2. Refunds are issued by our reseller, Lemon Squeezy, to your original payment method. They usually appear within 5–10 business days, depending on your bank.